Thursday, December 29, 2011

Customer Service

Guest post from: Kent Lara

I am really not a phone person at all. I don’t like long phone calls because I find them really boring and awkward. I especially hate talking on the phone when it’s not to someone who is a good friend or family. I get so annoyed listening to a customer service representative speaking off of a script and being so fake. It used to be something I couldn’t really avoid when anything went wrong with a new product I bought because there were no other options. That is why I’m glad I have HughesNet Internet at home now. I didn’t realize that most companies have started giving customers the option to do a live chat with customer service over the internet instead of a call. It is so much better for me when I don’t have to talk to someone over the phone. If I can get my things fixed without having a long, drawn out phone conversation it’s great for me. It’s also easier to do a live chat because I don’t have to do it during regular business hours. There are usually people available to help at all hours. I really have a hard time understanding why anyone would call a customer service hotline when they have a live chat available.

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